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Products & Ordering
Are your peptides suitable for human consumption?
No. All Aether Bio products are strictly for laboratory research purposes only and are not intended for human consumption, therapeutic use, or clinical applications. Our products are designed for qualified researchers with appropriate laboratory facilities.
What purity level do your peptides have?
All our research-grade peptides maintain a purity level of >99%, verified through HPLC analysis and confirmed by third-party testing. Each batch comes with a Certificate of Analysis (CoA) detailing the exact purity specifications.
How do I request a quote or place an order?
You can request a quote by visiting our Contact page and providing details about the product(s) you're interested in. Our team will respond within 24 hours with pricing and availability information.
Do you offer bulk or wholesale pricing?
Yes, we offer competitive pricing for bulk orders and institutional purchases. Contact our sales team at sales@aetherbio.tech with your requirements for a customized quote.
What payment methods do you accept?
We accept wire transfers, company purchase orders from accredited institutions, and major credit cards for qualified researchers. Payment terms can be discussed on a case-by-case basis for institutional buyers.
Quality & Testing
How are your products tested?
Every batch undergoes comprehensive testing including HPLC purity analysis (>99%), mass spectrometry verification, endotoxin testing, and sterility testing. All testing is performed by independent third-party laboratories.
What is included in the Certificate of Analysis?
Each CoA includes: batch number, manufacturing date, expiry date, purity percentage (HPLC), mass spectrometry results, endotoxin levels, appearance description, storage conditions, and third-party lab certification.
How does QR verification work?
Every vial features a unique QR code linked to our blockchain-backed authentication system. Scan the code with any QR reader to instantly verify product authenticity, view batch information, and access the Certificate of Analysis.
What if my product fails verification?
If a product fails QR verification or you suspect counterfeit, immediately contact support@aetherbio.tech with the batch code and purchase details. We take authenticity very seriously and will investigate all reports.
Storage & Handling
How should I store my peptides?
Lyophilized (freeze-dried) peptides should be stored at -20°C in a dry, dark environment. Once reconstituted, peptides should be stored at 2-8°C and used within the timeframe specified on the CoA (typically 30 days). Always protect from light and moisture.
What is the shelf life of your products?
When stored properly at -20°C, our lyophilized peptides typically have a shelf life of 2-3 years from the manufacturing date. The exact expiry date is printed on each vial and listed in the Certificate of Analysis.
How do I reconstitute peptides?
Use sterile bacteriostatic water or sterile water for reconstitution. Add the solvent slowly down the side of the vial, never directly onto the peptide powder. Gently swirl (do not shake vigorously) until fully dissolved. Detailed reconstitution protocols are included with each order.
Can I freeze reconstituted peptides?
Generally, it's not recommended to freeze reconstituted peptides as freeze-thaw cycles can degrade the peptide structure. If long-term storage is needed, divide into single-use aliquots immediately after reconstitution and store at -20°C, using each aliquot only once.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide to qualified researchers and institutions. Shipping times vary by location (typically 3-7 business days domestically, 7-14 days internationally). All products are shipped with cold-chain compliance.
How are products packaged for shipping?
All peptides are shipped in temperature-controlled packaging with gel ice packs or dry ice depending on the product and destination. We use discreet, unmarked packaging to ensure security and maintain product integrity throughout transit.
What are the shipping costs?
Shipping costs depend on destination, order size, and required shipping speed. Standard shipping is included for orders over a certain threshold. Expedited and overnight shipping options are available at additional cost.
Do you provide tracking information?
Yes, you will receive a tracking number via email once your order ships. You can track your package in real-time through the carrier's website.
Regulatory & Compliance
Are your products legal?
Our products are legal for purchase by qualified researchers for laboratory research purposes. Regulations vary by country and region. It is the buyer's responsibility to ensure compliance with local laws and regulations regarding the purchase, possession, and use of research peptides.
Do I need special licenses or credentials to purchase?
We require verification that you are a qualified researcher with appropriate laboratory facilities. This may include institutional affiliation, research credentials, or business registration for commercial labs. Individual purchases for personal use are not permitted.
What documentation do I need to provide?
For first-time orders, we may request: proof of institutional affiliation (university ID, research grant), laboratory facility information, business registration (for commercial labs), or professional credentials demonstrating your qualification as a researcher.
Can I resell Aether Bio products?
Reselling or redistribution of our products is strictly prohibited without explicit written authorization. If you're interested in becoming an authorized distributor, please contact sales@aetherbio.tech to discuss partnership opportunities.
Technical Support
Do you provide research protocols or dosage guidance?
We provide general reconstitution and storage guidelines with each product. However, specific research protocols and experimental parameters are the responsibility of the qualified researcher conducting the study. We do not provide dosage guidance for any purpose.
What if I receive a damaged product?
If you receive a damaged product, photograph the packaging and product, and contact support@aetherbio.tech within 48 hours of delivery. We will arrange for a replacement at no additional cost once the damage is verified.
Do you offer custom synthesis or special concentrations?
Yes, we offer custom synthesis services for qualified institutions and research projects. Contact our technical team to discuss your specific requirements, including custom concentrations, modifications, or novel peptide sequences.
How can I contact customer support?
Our support team is available via email at support@aetherbio.tech or through our contact form. We respond to all inquiries within 24 hours during business days. For urgent matters, use the emergency contact provided in your order confirmation.
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