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Products & Ordering
Are your peptides suitable for other purposes?
No. All Aether Bio products are strictly for laboratory research purposes only. Our products are designed for qualified researchers with appropriate laboratory facilities.
How do I request a quote or place an order?
You can request a quote by visiting our Contact page and providing details about the product(s) you're interested in. Our team will respond within 24 hours with pricing and availability information.
Do you offer bulk or wholesale pricing?
Yes, we offer competitive pricing for bulk orders and institutional purchases. Contact our sales team at [email protected] with your requirements for a customized quote.
What payment methods do you accept?
We accept Indonesian bank transfer and crypto (USDT). If you cannot make an Indonesian bank transfer, please use Wise and contact us for the transfer details.
Shipping & Delivery
Do you ship internationally?
For international shipping, please contact us for further details. We evaluate each request case-by-case based on destination and product.
How are products packaged for shipping?
We use discreet, unmarked packaging to maintain product integrity in transit. Domestic Indonesian orders ship via Lalamove (Jabodetabek same-day), Paxel (next-day to major cities), or JNE (nationwide).
Do you provide tracking information?
Yes, you will receive a tracking number via email once your order ships. You can track your package in real-time through the carrier's website.
Technical Support
Do you provide research protocols or dosage guidance?
Specific research protocols and experimental parameters are the responsibility of the qualified researcher conducting the study. We do not provide dosage guidance for any purpose.
What if I receive a damaged product?
If you receive a damaged product, photograph the packaging and product, and contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement at no additional cost once the damage is verified.
Do you offer custom synthesis or special concentrations?
Yes, we offer custom synthesis services for qualified institutions and research projects. Contact our technical team to discuss your specific requirements, including custom concentrations, modifications, or novel peptide sequences.
How can I contact customer support?
Our support team is available via email at [email protected] or through our contact form. We respond to all inquiries within 24 hours during business days.
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