Frequently Asked Questions
Find answers to common questions about our research-grade peptides
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Products & Ordering
Are your peptides suitable for human consumption?
No. All Aether Bio products are strictly for laboratory research purposes only and are not intended for human consumption, therapeutic use, or clinical applications. Our products are designed for qualified researchers with appropriate laboratory facilities.
What purity level do your peptides have?
All our research-grade peptides maintain a purity level of >99%, verified through HPLC analysis and confirmed by testing.
How do I request a quote or place an order?
You can request a quote by visiting our Contact page and providing details about the product(s) you're interested in. Our team will respond within 24 hours with pricing and availability information.
Do you offer bulk or wholesale pricing?
Yes, we offer competitive pricing for bulk orders and institutional purchases. Contact our sales team at sales@aetherbio.tech with your requirements for a customized quote.
What payment methods do you accept?
We accept wire transfers, company purchase orders from accredited institutions, and major credit cards for qualified researchers. Payment terms can be discussed on a case-by-case basis for institutional buyers.
Quality & Testing
How are your products tested?
Batches undergo testing including HPLC purity analysis (>99%), mass spectrometry verification, endotoxin testing, and sterility testing using established laboratory methodologies.
How does QR verification work?
Every vial features a unique QR code linked to our blockchain-backed authentication system. Scan the code with any QR reader to instantly verify product authenticity and view batch information.
What if my product fails verification?
If a product fails QR verification or you suspect counterfeit, immediately contact support@aetherbio.tech with the batch code and purchase details. We take authenticity very seriously and will investigate all reports.
Storage & Handling
How should I store lyophilized (freeze-dried) peptides?
Temperature: Short-term (<3 months) at -20°C; Long-term (>3 months) at -80°C recommended; NOT recommended at room temperature. Environment: Keep desiccated using desiccant packs, protect from light (store in original vial), avoid temperature fluctuations, and keep tightly sealed. Shelf Life: At -20°C typically 2-3 years; at -80°C typically 3-5 years. Always check expiry date on vial label.
How should I store reconstituted peptides?
Storage Temperature: Immediate use (<7 days) at 2-8°C (refrigerator); Medium-term (7-30 days) at 2-8°C; Long-term (>30 days) at -20°C or -80°C in aliquots. Best Practices: Divide into single-use aliquots immediately, avoid repeated freeze-thaw cycles, use sterile technique for all handling, and label with date of reconstitution.
What solvents should I use for reconstitution?
Recommended options: Bacteriostatic water (recommended), Sterile water for injection, or PBS or other buffers (peptide-specific). Add solvent slowly down the vial side, never directly onto the peptide powder. Gently swirl (do not shake vigorously) until fully dissolved.
What should I do upon receipt of my peptide order?
1. Inspect packaging for temperature indicators; 2. Verify product matches order; 3. Check vial integrity (no cracks/damage); 4. Store immediately at recommended temperature; 5. Scan QR code to verify authenticity.
What are the best practices during peptide use?
1. Allow vial to reach room temperature before opening; 2. Use aseptic technique throughout; 3. Reconstitute gently, do not vortex; 4. Minimize light exposure; 5. Return unused product to storage immediately.
What documentation should I maintain for peptide handling?
1. Record receipt date and condition; 2. Note reconstitution date and time; 3. Track freeze-thaw cycles; 4. Maintain chain of custody records; 5. Log storage temperature deviations.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide to qualified researchers and institutions. Shipping times vary by location (typically 3-7 business days domestically, 7-14 days internationally). All products are shipped with cold-chain compliance.
How are products packaged for shipping?
All peptides are shipped in temperature-controlled packaging with gel ice packs or dry ice depending on the product and destination. We use discreet, unmarked packaging to ensure security and maintain product integrity throughout transit.
What are the shipping costs?
Shipping costs depend on destination, order size, and required shipping speed. Standard shipping is included for orders over a certain threshold. Expedited and overnight shipping options are available at additional cost.
Do you provide tracking information?
Yes, you will receive a tracking number via email once your order ships. You can track your package in real-time through the carrier's website.
Regulatory & Compliance
Are your products legal?
Our products are legal for purchase by qualified researchers for laboratory research purposes. Regulations vary by country and region. It is the buyer's responsibility to ensure compliance with local laws and regulations regarding the purchase, possession, and use of research peptides.
Do I need special licenses or credentials to purchase?
We require verification that you are a qualified researcher with appropriate laboratory facilities. This may include institutional affiliation, research credentials, or business registration for commercial labs. Individual purchases for personal use are not permitted.
What documentation do I need to provide?
For first-time orders, we may request: proof of institutional affiliation (university ID, research grant), laboratory facility information, business registration (for commercial labs), or professional credentials demonstrating your qualification as a researcher.
Can I resell Aether Bio products?
Reselling or redistribution of our products is strictly prohibited without explicit written authorization. If you're interested in becoming an authorized distributor, please contact sales@aetherbio.tech to discuss partnership opportunities.
Technical Support
Do you provide research protocols or dosage guidance?
We provide general reconstitution and storage guidelines with each product. However, specific research protocols and experimental parameters are the responsibility of the qualified researcher conducting the study. We do not provide dosage guidance for any purpose.
What if I receive a damaged product?
If you receive a damaged product, photograph the packaging and product, and contact support@aetherbio.tech within 48 hours of delivery. We will arrange for a replacement at no additional cost once the damage is verified.
What if the temperature indicator shows excursion during shipping?
If the temperature indicator shows the package exceeded safe temperature, contact us immediately at support@aetherbio.tech. We will arrange a replacement at no cost. Do not use the product.
What if my product appears degraded?
Signs of degradation include discoloration, cloudiness after reconstitution, or unusual odor. Contact our QA team with batch number and photos for evaluation and potential replacement.
I'm having difficulty reconstituting my peptide. What should I do?
Some peptides may take 5-10 minutes to fully dissolve. Add solvent slowly down the vial side, then gently swirl (don't shake). If problems persist, check our reconstitution guide or contact technical support.
What if my international shipment is delayed at customs?
International shipments may be held at customs for inspection or additional documentation. We'll assist with providing necessary paperwork. If held >7 days, we may need to reship with extended cold chain packaging.
Do you offer custom synthesis or special concentrations?
Yes, we offer custom synthesis services for qualified institutions and research projects. Contact our technical team to discuss your specific requirements, including custom concentrations, modifications, or novel peptide sequences.
How can I contact customer support?
Our support team is available via email at support@aetherbio.tech or through our contact form. We respond to all inquiries within 24 hours during business days. For urgent matters, use the emergency contact provided in your order confirmation.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.
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